FAQ
I've never played before…can I try the game?
Yes, PlayTime Bingo offers a "Play for
Fun" mode where you can learn to play and practice before joining a live
game. Please note: all credits won in this
area are not transferable.
Getting Started
How can I start playing?
What does it cost to play bingo?
Is there a limit on the number of cards I can buy?
How do I change the number of cards I can play?
How can I change my personal information, like my
nickname and password?
What happens if I forget my password?
Deposits & Withdrawals
How can I credit my account?
What kind of payment methods can I use to make
deposits?
How long does it take for added credits to become active
in my bingo account?
What is the maximum and minimum amount of credits I can
purchase at one time?
What is the Activation Key and why is it important?
I won! How do I withdraw money from my account?
Can you transfer the money directly to my credit card?
What is the least amount I can cash out?
How long does it take to receive the requested money?
Tech Support
I’m already a Playtime Bingo player, but a new version begins
to download when I log in.
Can I play in more than one hall at the same time?
I was disconnected during a game I was playing.
How do I find out about any special offers
or changes?
I can’t find an answer to my question. What can I do?
Playing The Game
How many people will I be playing with?
Can I chat with other players?
So what happens if I have a bingo?
What if more than one person bingos at the same time?
What do the colored boxes next to “Players:”
mean?
Can I daub my own cards?
Do I have to hit bingo?
Do I have to hit Play every time?
Can I change my cards?
I just won a Jackpot!! Now what?
How is the prize money determined?
Specials, Chat Games and Bonus Bucks
How can I play the Chat Games?
How can I receive bonuses?
What are Bonus Bucks?
What are Bonus Clovers?
What happens to my bonus bucks if I change my
name during a special?
What is the Bonus Bank?
Getting Started
Step 1: Download the software
Step 2: Register to play
Step 3: Credit your account
What does it cost to play
bingo?
The majority of games are pay games. Bingo
card prices start at 1 cent (USD) to $1.00. The prices of side games such as
Keno, Slots, Video Poker, Pull Tabs, Scratch Cards & Blackjack vary,
depending on the side game played, with prices starting at 1 cent to $5.00 (USD).
Is there a limit on the
number of cards I can buy?
The number of cards you can play at a time
will vary from game to game. The minimum and maximum card values are shown in
the “Buy” area, and you may select a number of cards within the range
indicated.
How do I change the number of cards I can play?
To change the amount of cards you are playing:
Click the Cards Auto Tab, then use the arrows next to each Card Price to buy
more or less cards, then click Apply. You can also go to Auto and add more
cards before, or in some cases, during a game.
How can I change my
personal information, like my nickname and password?
You can always update or edit your personal
information. Simply enter the game, click on the Cashier Button, then click on
the Player Details Button on the left side of the screen. The page will refresh
and your account information will be displayed. If you wish to change your
nickname, scroll to the bottom of the page and erase the current nickname
showing and type in your new desired nickname. If you would like to change your
password, click on the words located next to the nickname box and two boxes
will appear. Type your new password into the first box then re-type it again
for verification. Click on the Update tab. ( We recommend that you write down
your new nickname or password immediately after you change this information).
What happens if I forget my
password?
If you forget your password or nickname, at the
Log In screen you will see a line that says: “If you forgot your password,
click here to request it.” Your nickname and password will be sent to the email
address that you have registered with Playtime Bingo.
Deposits & Withdrawals
How can I credit my account?
Crediting your account is very easy! If you are
in the game site, click on the Cashier button and you will be taken to the
secure deposit area. You are already logged in, so simply choose your deposit
method.
If you are on the Playtime Bingo web site, click
on the Members button and enter your login information. Once you are in the
secure deposit area, simply follow the instructions and choose your deposit
method.
What kind of payment
methods can I use to make deposits?
Playtime Bingo accepts a wide variety of payment
options. We accept Visa or Mastercard credit cards and debit cards with Visa or
Mastercard endorsement. In addition you can deposit by:
Neteller www.neteller.com/neteller/signup.cfm
Neteller InstaCash
900Pay by Neteller http://www.navahonetworks.com/products/ewallet/
PrePaidATM www.prepaidatm.com
Firepay www.firepay.com
How long does it take for
added credits to become active in my bingo account?
It should only take a few minutes for the credit
to reach your account.
What is the maximum and minimum
amount of credits I can purchase at one time?
The minimum amount you can deposit is $10.00 and
the maximum is $200.00.
What is the Activation
Key and why is it important?
The activation key is sent at the moment you
register an account at Playtime Bingo together with a welcome email. All you do
is click on the link provided in that email to activate your account. Your
account must be activated if you want to make withdrawals. You may open the
game, deposit money and play without activating, but activation is necessary to
take a cash-out.
I won! How do I withdraw money from my
account?
You have several options: wire, check or credit
to your funding method, (depending on how you made your deposit.) If you want
to receive a wire or check, fill out a money request form which is available on
the Playtime Bingo web site. Checks are mailed to the address registered with
Playtime Bingo. Please be sure the address is correct prior to making the
withdrawal request. Or, you may receive a credit via Neteller, Firepay and
PrePaidATM if they were used to make your deposits.
Please note: There is a cash-out limit of
$10,000 per 30-day period.
Can you transfer the money
directly to my credit card?
Yes, we can credit your credit card if you used
a Visa Credit card, up to the amount you deposited. Please note: Visa Debit
cards cannot be credited.
What is the least amount I
can cash out?
The minimum amount for a cash-out is $50.00, and
you may make only one cash-out every 24 hours.
But remember, when you make a withdrawal, the
bonus bucks left in your account will be reduced, depending on the amount of
cash remaining in your account. Bonus Bucks already in your Bonus Bank are also
affected.
For example: If you withdraw all cash, or leave
less than $10 cash, all Bonus Bucks are removed from your account. If you leave
$20 cash, the Bonus Bucks left in your account will be $10 Bonus Bucks.
How To Cash Out
1. Click on the Cashier button.
2. Click on the Cash Out button
3. Enter the amount you wish to Cash Out. (The minimum amount you may cash out is $50.)
4. Verify that you are aware of any Bonus you will lose by Cashing Out.
5. Select your method of payment and enter any account numbers necessary.
6. Hit the Enter button and your Cash Out will be processed as soon as possible.
If you have any questions regarding your Cash Out, please write to help@playtimebingo.com
How long does it take to
receive the requested money?
The amount of time will depend on the method of
payment used to process your request.
Here’s a list of approximate times, by payment
method:
MethodPlaytime Bingo Processing TimePayment Method Processing
NetellerWithin several hoursAvailable within 1 to 24 hours
Credit CardWithin several hoursAvailable in 3-7 business days
WireWithin several hoursAvailable in 6-10 business days
CheckWithin several hoursAvailable in 7-10 business days
Tech Support
I’m already a Playtime Bingo
player, but a new version begins to download when I log in.
We want PlayTime Bingo to be the best bingo game
you can play, so we use the latest technology and add new game features. As
soon as new updates are ready, we make them automatically available at the
login. The download may take a few moments, but it gives you all the latest
features available.
Can I play in more than one
hall at the same time?
Yes, you can play in both bingo halls. To do
this, you must enter each hall, and then set the Auto Buy option for each hall
separately. You may set the number of games you want to play and the number of
cards, depending on the card price.
I was disconnected during
a game I was playing.
If you get disconnected from the Internet in the
middle of a game, the Playtime Bingo software program automatically
re-establishes the Internet connection, logs back into the bingo game, and
directs you to the game that was interrupted, so that you can continue playing
the very same cards you were playing before the disconnect.
If you are unable to connect by the end of the
game, the next time you log in to the game the program will send you a note
that appears in the “Notes” area of the game informing you of the outcome of
the game you couldn’t finish. Since the game server continues to play your
cards for you while you are disconnected, it will award you the prize if you
have bingo for a certain card.
If you are disconnected during a bonus slots
game, the next time you log in you may continue to play that bonus game without
interruption.
How do I find out about any special offers or changes?
We notify all our players by email and/or by posting in the game.
We send newsletters to the e-mail address you have given in your account information at our site.
If you want to receive the newsletters make sure you have entered a valid e-mail address.
The newsletter is also available on www.playtimebingo.com.
Despite our best efforts we are finding it increasingly difficult to contact our players on
AOL and some other Internet service providers. If you are an AOL user, or you have not been receiving
our e-mails, this could be due to your Internet service provider blocking emails from online bingo sites.
This means you will not receive our newsletters or special promotions, and more importantly,
our support personnel will not be able to reach you when replying to your emails.
We suggest opening an alternative free email account at www.yahoo.com
or www.hotmail.com, and then update your information in the member’s area,
account information, on our homepage.
I can’t find an answer to
my question. What can I do?
If you can’t find an answer to your question on
this page, or in the full Help files, the CM in the Chat Room can often answer
the question for you. Plus, Playtime Bingo provides tech support and help for
players 24 hours a day, 7 days a week. Simply send your question via email to help@playtimebingo.com
and someone will assist you as soon as possible.
Playing The Game
How many people will I be
playing with?
Each game will show how many players are
currently in the game. The next game should have a similar number. It will vary
depending on the time of day, the day of the week, and what specials are
offered. The number of players in the game is next to “Players” under the
number call board and can also be seen in the Halls button.
Can I chat with other players?
Yes! Simply click on the Chat button to the
bottom left of your screen to enter the chat room and meet some new friends.
There are friendly, helpful Chat Masters available 24/7 to help. You can
recognize them by the different color type and the “CM” in front of their
names. We have two chat rooms, General and Questions. The General chat room is
where you will find your fellow bingo players as well as the CM on duty. The
Questions room is sometimes used for the Tech or a CM to help players with
problems, or to explain certain software features without interrupting a chat
game that is in progress in the General chat.
So what happens if I
have a bingo?
Cards change color as you get closer to the
winning pattern. When a card is three calls away from a win, it will turn
purple, two calls away it will turn blue, one call away it will turn green, and
when you have bingo it will be red and tell you that you have a bingo. If not
on Auto Bingo, you must hit the bingo button to claim your prize, but if on
Auto Bingo, the bingo will automatically be claimed for you!! Congratulations!!
What if more than one
person bingos at the same time?
In cases where more than one player bingo’s on
the same number, the prize is split between the winning cards. If you needed
the same number on 2 cards and another player needed it on only 1, you would
get 2/3rd of the prize for that game!
What do the
colored boxes next to “Players:” mean?
Those boxes show how many players have cards
getting close to bingo. Purple shows how many players are 3 numbers from Bingo,
Blue, 2 numbers from Bingo and Green, 1 number from Bingo.
Can I daub my own cards?
Yes! Just click the Cards Auto Tab, and then be
sure Auto Daub is unchecked
Do I have to hit bingo?
If you have NOT set the Auto Bingo option, you
MUST hit bingo. To set up auto bingo, go to the Auto Tab on your screen and set
auto bingo.
Do I have to hit Play
every time?
No, not if you set up “Auto Register” in Auto.
Go to Auto on your screen and check Auto Bingo, Auto Daub, and Auto Buy, change
the amount of cards to the amount you would like to play and hit “Apply” to
save changes. You also have the option of setting the game to play only a
certain amount of games. To do this, place a check mark in the box next
to the words, "Stop after”. You can then use the up and down arrows next
to the box to set a certain number of games you would like it to play.
Can I change my cards?
When you play at PlayTime Bingo, the game
creates cards for you every time you log in. In between games you can change
just one card by clicking on the card and then the Change Card button directly
under your cards, or if you wish, you can click the Change All button to
replace all of your cards with new ones.
I just won a Jackpot!!
Now what?
Congratulations! Jackpots can be cashed out
using any of the available withdrawal methods. Be sure to leave enough in your
account to allow you to play for a few more days while your winnings are
expedited to you.
You may also want to consider leaving money in
your account for future play. Many players do this, and some go on to play and
win even more. If you elect to cash out all your winnings, please stop
playing until your Cash out is processed. Cash outs can take up to 12 hours but
are usually done in minutes, depending on the method you chose to use to
receive your Cash out.
How is the prize money
determined?
The cash prize is based on the number of cards
in play during the previous game. A share of that cash total goes toward the
prize for the following game and towards the jackpot. The more cards that
players play, the bigger the prize. Jackpots are progressive so they keep
growing until they are won. Some games, however, have fixed prizes and fixed
jackpots.
Specials, Chat Games and Bonus Bucks
How can I play the
Chat Games?
We play a variety of chat games throughout the
day. You must be in chat in the Main Hall to play the chat games. All chat
games and rules are posted on the web site www.playtimebingo.com
under Chat Specials. You can also access the chat specials from your game by
clicking on the Schedule button and then Chat Specials on the page that
appears. When in chat, hover your mouse cursor over the game name at the top of
the chat screen and the full game description will appear. If you have any
questions, be sure to ask the CM for help.
How can I receive
bonuses?
At Playtime Bingo you can receive bonuses in
many ways! Please note that all bonuses are paid in Bonus Bucks. Click here for
full details.
Deposit Bonuses:
Every time you make a deposit, you will receive a bonus! You will receive
100% bonus on your first deposit and 50% to 100% bonus on all other deposits
over $10.
Referral Bonuses:
If you refer a friend, you will receive 50% of that friend's first deposit in
Bonus Bucks. And you can refer as many friends as you like. The minimum deposit
your friend must make for you to receive a bonus is $10.
Chat Game Bonuses:
If you join in our chat games you'll have lots of opportunities to win even
more Bonus Bucks.
What are Bonus Bucks?
A Bonus Buck (BB) is a reward for playing at
Playtime Bingo. It is essentially free money, and we'll give you a lot of it!
You can earn BB’s by introducing your friends to our game, by winning various
contests or just by being in chat and playing our special games. Bonus
Bucks can be used at Playtime Bingo to play Bingo, Slots, Poker, Keno, Pull
Tabs or Scratch Cards. Our side game of Blackjack is not playable with Bonus
Bucks. If you have both real cash and Bonus Bucks in your account, the real
cash will be used first. You cannot withdraw Bonus Bucks but you can play with
them and win real cash!!
What are Bonus
Clovers?
We like to reward players for playing at
PlayTime Bingo, and the Bonus Clover game is one way we bonus all of our
players. Here's how you play: You'll notice a group of 10 clovers on
your game screen for you to collect. You collect a clover based on cards that
you played that did not win bingo. When you have collected all the
cloverson the screen, you win a bonus!
After you have collected ten clovers, three gems will be displayed on your
screen…you choose one to reveal your bonus!
Please note: the number of cards required to
collect a clover is set by the server, and will vary from game to game.
What happens to my
bonus bucks if I change my name during a special?
If you change your name before your bonus bucks
are credited, they may not be credited to your account. Please be sure you have
received all bonus bucks owed to you before changing your name. Please notify
the CM right away if you changed your name and did not receive your bonus
bucks, so that they can credit your bonus.
What is the Bonus
Bank?
When the number of deposit, referral and chat
game bonuses exceeds a specific limit (more than 150% of your total deposits),
the excess Bonus Bucks are deposited into the Bonus Bank and the amount is
displayed below your Credits. In order to use the Bonus Bucks stored in the
bank, you must make a deposit to your player account. Please note that if the
number of Bonus Bucks in the Bonus Bank is zero, the Bonus Bank will not appear
on the playing window.
