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Playtime Bingo Basics

How do I get started playing bingo?

It's easy

  • Step 1: Download the software
  • Step 2: Register to play
  • Step 3: Credit your account
  • Step 4: Activate your account using the key in the confirmation email.

What does it cost to play bingo?

The majority of games are pay games. Bingo card prices will start at 1 cent (USD) to $1. Slots, Video Poker, Pull Tabs, Scratch Cards and Keno prices start at 1 cent.

I want to change my nickname and password.

You can always update and edit your personal information. Simply enter the game and click on the CASHIER Button.Then click on the Player Details button on the left side of the screen. The page will refresh and your account information will be displayed. If you wish to change your nickname, scroll to the bottom of the page and erase the current Nickname showing and type in your new desired Nickname.If you would like to change your password, click on the words located next to the nickname box and two boxes will appear.You will need to type your new desired password and then retype it again for verification.  (We suggest that you write down your new nickname or password immediately after you change this information.)

What do I do if I forget my password or nickname?

If you forget your password or nickname, at the Log in screen you will see a line that says:If you forgot your PASSWORD click here to request it. Your nickname and password will be sent to the email address that you have registered with Playtime Bingo.

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How To Play

Can I daub my own cards?

Yes, go to the Auto tab and uncheck the auto daub option to daub your own cards! Make sure you click "Apply" to save changes.

Do I have to hit play every game?

No, not if you set the options in Auto. Go to the Auto tab on your game screen and check Auto Bingo, Auto Daub and Auto Buy. Change the amount of cards to the amount you would like to play and hit Apply to save changes.You also have the option of setting the system to play only a certain number of games.  To do this, place a check mark in the box next to the words, "Stop after". You can then use the up and down arrows next to the box to set a certain number of games you would like it to play. See the Help page for more detailed information.

How many bingo cards can I play at a time?

The number of cards you can play at a time will vary from game to game. The minimum Min Cards and maximum Max Cards values are shown in the Cards area, and you may select a number of cards within the range indicated.

How do I change the number of cards I can play?

There are two ways to change the number of cards you are playing:

Between games, click the Auto tab and click Auto Buy and change to the amount of cards you wish to purchase then click Apply to make sure changes are saved for next game.

In Triple play pattern games, when you purchase your cards, you will play 3 games on those cards.You may change your cards at any time but they will not change nor will the money come out of your account until a new Triple game begins.

So what happens if I have a bingo?

Your Cards will change colors as you get closer to a bingo. Blue=3 to go, Green= 2 to go, Red=1 to go. Gold = Bingo. If you have the Auto Bingo box checked in the Auto section, bingo will be called for you. If not, when your card turns gold, a message will appear that says: Congratulations you have bingo!! Hit the bingo button, claim your prize and enjoy the excitement with your fellow players. If this message appears, hit the BINGO Button.

Do I have to hit bingo?

Even if you have NOT set the Auto Bingo option, Playtime Bingo will not let you miss the chance of winning. All wins are recorded automatically and allocated to the player regardless of whether Auto Bingo is set or not.

Can more than one person bingo at the same time?

Yes, in cases where more than one player bingos on the same number, the prize is split between the winning cards. If you needed the same number to win on 2 cards, and the another player needed it on only 1, you would get 2/3 of the prize for that game!

What do the colored boxes next to Players: mean?

Those boxes show how many players have cards getting close to bingo. Blue shows how many players are 3 numbers from Bingo, Green, 2 numbers from Bingo and Red, 1 number from Bingo.

How can I tell how many people are playing the Bingo game with me?

Each game will show how many players are currently in the game. The next game should have a similar number. It will vary depending on the time of day, day of the week and what specials are offered.  The number of players in the game is next to Players: above the number call board.

How can I chat with other players?

Simply click on the Chat button to the bottom of your screen to enter the chat room and meet some new friends. There are friendly, helpful Chat Masters available 24/7 to help.You can recognize them by the different color type and the CM in front of their names. Chat games are played 24 hours a day and you can win Bonus Bucks by being in chat and in the game.

If I want to change my cards, what do I do?

When you play Playtime Bingo, the game creates cards for you every time you log in. You can change any or all of these cards before the beginning of every game by clicking them and then click replace card. Or you can replace all of your cards by Clicking on the Replace All button that is available only in between games.

How much can I win?

Cash prizes are won for every game, so the amount you can win is unlimited. Playtime Bingo jackpots are progressive, and usually begin at $500 or $1000. Jackpots increase in size with every game played, until someone wins. We often have jackpot specials and these may start at much more than $1000.

What is the prize money based on?

The cash prize is based on the number of cards in play during the previous game. A share of that cash total goes toward the prize for the following game and towards the jackpot. The more cards that players play, the bigger the prize. Jackpots are progressive so they keep growing until they are won. Some games, however, have fixed prizes and fixed jackpots.

What happens when I win a Jackpot?

Congratulations! Jackpots can be cashed out using any of the available withdrawal methods. Be sure to leave enough in your account to allow you to play for a few more days while your winnings are expedited to you.

You may also want to consider leaving money in your account for future play. Many players do this, and some go on to play and win even more.  If you elect to cash out all your winnings, please stop playing until your Cash out is processed.Cash outs can take up to 12 hour but are usually done in minutes, depending on the method you choose to use to receive your Cash out.

How do I play a game other than bingo?

Its easy. The game automatically loads whichever side game that you last played. You can play bingo and any one of the other side games at the same time.

All side games are accessible through the drop-down menu that opens by clicking the Tab at the upper right corner of screen that says Change Games.

The Jackpot amounts vary for each game.

For more information please visit how to play help page.

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Multi-Currency

How do I choose a currency to play in?

When you register at Playtime Bingo, you will be asked to choose a currency - it's as simple as that. The currency of your choice will be displayed on the lower edge of your screen:

US Dollars
British Pounds
Canadian Dollars
Euros
Australian Dollars

All your deposits and cashouts will take place in this currency and all card prices, prizes and jackpots as well as side games will be shown in your currency too.

I already have an account, how can I change the currency?

You can only change your currency by applying to our Support team. You should email your request to help@playtimebingo.com - putting "Currency Change" as your subject and include your nickname. It is important that you complete any plays on side games first and then close the game before contacting support. Your currency cannot be changed while you are logged in or have unfinished games.

Will it make any difference to how much I pay?

It is important to choose a currency which is supported by your preferred payment method. If you do this, then what you deposit is exactly what will be charged by us to your bank account. If you use a payment method which does not support your currency, then your bank may make a charge for currency conversion, in which case the amount charged to your bank account may be slightly higher than your deposit. These charges are controlled by your bank and not by us.

What differences will I notice in the game?

The main difference you will notice is that your account balances, card prices, prizes, jackpots and side game bets are all shown in your choice of currency. This currency is also displayed at the bottom of the screen. The system obtains the latest exchange rates from the Federal Reserve Bank of New York at least once every 24 hours and all transactions in the bingo system use this exchange rate to convert between players' currencies.

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Deposits

How do I make a deposit to my account?

Its easy to make a deposit. If you are in the game, click on the Cashier button and you will be taken to the secure deposit area. You are already logged in, so simply choose your deposit method.

If you are on the Playtime Bingo web site, click on the Members button, choose Login from the menu and enter your login information. Once you are in the secure deposit area, simply follow the instructions and choose your deposit method.

What kinds of payment methods can I use to make deposits?

Playtime Bingo accepts a wide variety of payment options.

  • If you want to use a Debit/Credit Card use SafeCharge or Skrill/Moneybookers.
  • If you prefer virtual Debit Card - create one at EntroPay. It provides safety and privacy.
  • Ukash is the most popular online voucher system.
  • For a virtual wallet system use Neteller, Instadebit or EcoPayz.
  • If you are from Australia or New Zealand POLi is an option especially for you.

How long does it take for a deposit to get in my account?

It should only take a few minutes for the credit to reach your account.

Are there limits on the amount I can deposit at one time?

The minimum amount you can deposit is $10 and the maximum is $200.

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Collecting Your Winnings

What is the Activation Key and why is it important?

The activation key is sent to you when you register an account at Playtime Bingo together with a welcome email. Your account must be activated if you want to make withdrawals. You may open the game, deposit money and play without activating, but activation is necessary to make a cash-out.

I won! How do I withdraw money from my account?

You have several options: wire, check or credit to your funding method, (depending on how you made your deposit.) If you want to receive a wire, fill out a money request form, which is available on the Playtime Bingo web site. Checks are mailed to the address registered with Playtime Bingo. Please make sure the address is correct prior to making the withdrawal request. Or you may receive a credit via the method used to make your deposits.

Please note that:
While there is NO LIMIT to the amount a Player can cash out, there is a maximum amount that can be Withdrawn in one time. For receiving any Withdrawal which is higher than $10,000 (USD)., an amount of $10,000 (USD) (or the corresponding amount in the currency of payment) will be paid once a month, until the full amount of the Withdrawal is paid. The foregoing applies also to Withdrawals of progressive jackpots. Withdrawals depend on verification of all required documents to ensure the identity and age of the payee.

How to Cashout:

  1. Click on the Cashier button.
  2. Click on the Cashout button.
  3. Enter the amount you wish to cash out and press "Submit". 
  4. Verify that you are aware of any Bonus you will lose by cashing out and tick the box indicated.
  5. Select your method of payment and enter any account numbers necessary.
  6. Hit Submit and your cashout will be processed as soon as possible.

If you have any questions regarding your cashout, please write to help@playtimebingo.com

Can you credit my winnings directly to my credit card?

In many cases we can credit your credit card if you used a Visa Credit card, up to the amount you deposited using that card in the past 3 months. However, this option is not always available and is dependent on VISA limits.

You may also cash out using any of the following options

  • Neteller
  • Credit Card - Visa Only: Amount withdrawn must be equal to or lower than the total deposited in the last 3 months. Applies to all accounts funded by Visa Credit Cards.
  • InstaDebit
  • eWallet Express
  • WireTransfer - All other amounts. Please Note: There is a US$20 fee for every wire transfer. Funds will be wired to your account within six to ten days from request.

What is the least amount I can cash out?

There is no minimum cashout unless specified by the payment system you are using. You may make only one cashout every 24 hours.

Remember, when you make a withdrawal, the bonus bucks left in your account will be reduced , depending on the amount of cash remaining in your account. Bonus Bucks already in your Bonus Bank are also affected.

For example, if you withdraw all cash, or leave less than $10 cash, all Bonus Bucks are removed from your account. If you leave $20 cash, the Bonus Bucks left in your account will be $10 Bonus Bucks.

How long does it take to receive my winnings?

The amount of time will depend on the method of payment used to process your request. Normally your cashout will be processed by us within 24 hours.

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Technical Support

Support never answers my emails!

Your support team prides itself on answering all emails promptly. However because of spam filtering by large ISPs like AOL, Yahoo, Hotmail, etc., emails from some commercial organizations just don't get through to you.

If you do not get a response from us within 24 hours, it does not mean we have not replied. Our email to you is probably stuck in a spam filter at your ISP or in your mail program.

To avoid problems like this, please make sure that you have added these email addresses to your address book.

  • To make sure you can receive replies to your emails to support, add: help@playtimebingo.com to your address book

If you have a spam or junk mail filter, make sure that you allow anything from http://www.playtimebingo.com.

I'm already a Playtime Bingo player, but a new version downloads when I log in.

We want Playtime Bingo to be the best bingo game you can play, so we use the latest technology and add new game features often. As soon as new updates are ready, we make them automatically available at the login. The download may take a few moments, but it gives you all the latest features available.

I lost my internet connection during a game I was playing.

If you get disconnected from the Internet in the middle of a game, the Playtime Bingo software program automatically re-establishes the Internet connection, logs back into the bingo game, and directs you to the game that was interrupted, so that you can continue playing the very same cards you were playing before the disconnect.

If you are unable to connect by the end of the game, the next time you log in to the game the program will send you a note that appears in the Notes area of the game informing you of the outcome of the game you couldn't finish. Since the game server continues to play your cards for you while you are disconnected, it will award you the prize if you have bingo for a certain card.

If you are disconnected during a bonus slots game, the next time you log in you may continue to play that bonus game without interruption.

I cant find an answer to my question, what can I do?

If you cant find an answer to your question on this page, or in the full Help files, the CM in the Chat Room can often answer the question for you. Plus, Playtime Bingo provides tech support and help for players 24/7 all year round. You can either click on the Live Help button, which you will find on all the pages in the Playtime Bingo or simply send your question via email to help@playtimebingo.com and someone will get right back to you.

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Specials, Chat Games & Bonus Bucks

How do I find out about any special offers or changes?

We notify all our players by email and/or by posting in the game. We send newsletters to the email address you have given in your account information at our site. If you want to receive the newsletters make sure you have entered a valid e-mail address. The newsletter is also available on the News page on our website.

News and special events are also posted in the game. Simply press the News icon on the game screen to view any new postings. Check it regularly for the latest Playtime Bingo promotions, specials, scheduled events, plus other entertaining and useful information.

How can I play Chat Games?

We play a variety of chat games throughout the day.You must be in chat  to play chat games. All chat games and rules are posted on the website. You can also access the chat specials from your game screen by clicking on schedule and the chat specials. Hover your mouse over game name at the top of the chat screen and it will describe it for you. If you have questions, be sure and ask the CM for help.

How can I receive Bonuses?

At Playtime Bingo your bonus money is called Bonus Bucks. You can receive Bonus Bucks in three ways. Click here for full bonus terms .

Deposit Bonuses: Every time you make a deposit, you will receive a bonus! You will receive 200% bonus on your first deposit and up to 100% on all other deposits over the minimum shown in the Bonus Terms .

Referral Bonuses: If you refer a friend, you will receive 100% of that friend's first deposit in Bonus Bucks! And you can refer as many friends as you like. The minimum deposit your friend must make for you to receive a bonus is $10 (or the equivalent in your chosen currency).

Chat Game Bonuses: If you join in our chat games you'll have lots of opportunities to win even more Bonus Bucks.

What are Bonus Bucks?

Bonus Bucks are a reward for playing at Playtime Bingo. It is essentially free money, and we'll give you a lot of it! You can earn Bonus Bucks by depositing, by introducing your friends to our game, by winning various contests or just by being in chat and playing our special games. Bonus Bucks can be used to play bingo, slots, poker, keno or pull tabs. If you have both real cash and Bonus Bucks in your account, the real cash will always be used first. You cannot withdraw Bonus Bucks but you can play with them and win real cash.

What is the Bonus Bank?

When the number of deposit, referral and chat game bonuses exceeds a specific limit (more than 200% of your total deposits), the excess Bonus Bucks are deposited into the Bonus Bank and the amount is displayed below your Credits. In order to use the Bonus Bucks stored in the bank, you must make a deposit to your player account. Please note that if the number of Bonus Bucks in the Bonus Bank is zero, the Bonus Bank will not appear on the playing window.

What are Goodtime Points?

Goodtime Points are loyalty points that you earn as you play at Playtime Bingo.You can check your points balance in your Member's Account and exchange your Goodtime Points for valuable Bonus Bucks at any time. See the Goodtime Points page for more information and dedicated FAQs.

How can I earn Goodtime Points?

The more you play bingo or any of the side games, the more points you earn. And, the more points you earn, the higher your Goodtime level.You earn even more points just for depositing or for referring friends. See the Goodtime Points page for more information and dedicated FAQs.

How do you calculate my Goodtime Level?

Your Goodtime level is based on the number of Goodtime Points you earn but also takes into account your deposits, referrals, chat room activity. See the Goodtime Points page for more information and dedicated FAQs.

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